Stampoo
Stampoo
Explore places. Collect memories.
🇪🇸 ES🇺🇸 EN

Support

Quick answers before you get lost in the map.

The basics first: how stamps work, why claims fail, how routes behave, and what creators and venues can do inside Stampoo.

support@stampooapp.com
Popular one

How do I claim a stamp?

A stamp can only be claimed through the app validation flow. Depending on the stamp, this may use your location, a venue QR, or a staff QR. Claims are created through secure backend logic, not directly from the client, so the system stays fair.

Popular one

What is the difference between location, QR location, and mobile QR?

Location is for public landmarks and fixed places without staff. QR location is the preferred option for staffed venues like bars, museums, or shops because it checks both QR and location. Mobile QR is for moving staff or mobile contexts where a live QR is enough and GPS is only optional audit data.

Popular one

How do I become a creator?

Every authenticated user starts as a collector. To unlock stamps, routes, and venues, you have to apply for creator access from your profile. That application is reviewed manually before creator tools are enabled.

More FAQs

Everything else people usually ask

Tap any question and we will unfold the answer.

The usual reasons are being outside the allowed radius, having weak GPS accuracy, using an expired or already used QR, or trying to claim an inactive stamp. The goal is to keep normal claims easy while blocking fake ones.

A route is a curated journey made of ordered stamps. Published routes are locked snapshots, so they do not silently change under collectors. Your progress comes from the stamps you have already claimed, and route navigation keeps the intended order while skipping what you already collected when possible.

Creator Free is meant to let you operate with a real but limited footprint. Right now the product limits are up to 6 active stamps, 3 published routes, 2 active venues, and 1 active creator-carried mobile QR special stamp. Drafts do not consume quota.

Venue roles split operations from management. The owner is the top role and must always exist. Owners and managers can invite people, approve requests, change roles, remove members, and control venue stamp settings. Staff can run venue operations and generate allowed QR flows, but they do not manage permissions.

Stamp artwork should feel like a designed collectible, not a random camera-roll upload. Creators should upload square artwork only, at least 800 x 800 px and ideally 1200 x 1200 px or more. The key rule is simple: keep the important stuff inside the safe zone.

A venue can have multiple active stamps, but only one primary stamp at a time. That primary stamp is the public face of the venue, the one shown on venue detail, and the one used when a route selects the venue directly instead of a specific special stamp.

A claim memory is a private keepsake linked to a stamp claim you personally earned. In V1 it is optional, camera-first, and private to you. A claim can only have one saved memory at a time, but if you delete it later you can create a new one.

Your past claim stays valid. Old claims do not disappear just because a stamp becomes inactive later, and published route versions remain historically true. If a route changes, the creator should publish a new version instead of mutating the old one under your feet.

Deleting your account permanently removes your access to Stampoo. Your public profile is anonymized, personal profile details are cleared, and your push tokens are deactivated. Stamps and routes you created may be archived so past collector history stays consistent.